top of page

Shannon Gueringer

Professional Experience

April 2024 - Present

Senior Program Manager - AI/ML Solutions

Skyward IT Solutions

Rockville, MD

  • Led a $50M AI/ML transformation program, managing over 30 professionals across five cross-functional teams.

  • Integrated semantic and hybrid AI search to enhance document retrieval and automation, resulting in over $12 million in annual savings.

  • Successfully scaled ChatGPT implementation at the Centers for Medicare and Medicaid Services (CMS), expanding to 7,000 users in four months.

  • Implemented SAFe Agile Program Increment (PI) planning to streamline product delivery and meet critical milestones.

  • Implemented LLM prompt optimization and RAG architecture using CMS-specific data, significantly improving conversational AI accuracy and relevance.

  • Deployed LLM-powered summarization to automate daily project reporting, cutting processing time from hours to minutes in under six weeks.

  • Built an AI-powered compliance assistant to analyze marketing materials against HPMS guidelines, improving regulatory accuracy and review efficiency.

September 2020 - April 2024

Senior Program Manager

IBM (Formerly Octo Solutions, Inc.)

Baltimore, MD

  • Directed comprehensive modernization of CMS Fee-For-Service Shared Systems, optimizing reimbursement processing for 1.9 billion annual healthcare payments.

  • Expanded product and delivery capabilities from one to ten cross-functional teams.

  • Launched a 150+ person hybrid Agile Release Train (ART), implementing advanced metrics and analytics tools.

  • Facilitated 20+ leadership workshops to define program vision, objectives, and key results (OKRs), as well as strategic product roadmaps.

  • Cultivated strategic partnerships with senior executives and stakeholders to drive program success.

February 2019 - September 2020

Program Manager

Makpar Corp

Washington, DC

  • Led the digital transformation of the IRS eAuthentication secure access framework under a $40M technology contract.

  • Grew cross-functional product delivery teams by 400% through iterative, agile framework implementation.

  • Redesigned the DevOps release management process, increasing the release frequency 2.5 times (from bi-annual to five times per year).

  • Developed and executed a comprehensive product strategy aligned with organizational objectives.

November 2015 - January 2019

Technical Project Manager

Booz Allen Hamilton

Laurel, MD

  • Led product development for CMS federal health marketplace applications (HealthCare.gov)

  • Facilitated over $14 million in plan selections during annual open enrollment

  • Directed 20-person team developing unified cyber threat reporting tools

  • mplemented website content consolidation, enhancing digital product delivery

Education

1998 - 2002

Bachelor of Arts

University of Maryland

College Park, MD

Comprehensive foundation in criminal law, justice systems, criminological theory, and investigative methods. Developed strong analytical, research, and communication skills through coursework in criminal behavior, law enforcement, corrections, and policy analysis. Gained insight into systemic challenges and reform strategies within the U.S. criminal justice system.

Professional Skillset

Strategic Product

Innovative Solution Design

Cross-Functional Collaboration

Data-Driven Decision Making

bottom of page